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Intercom Suite: An AI Agent and Help Desk built specifically for customer service excellence
Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.
- Allow customers check their order status right from the Messenger
- Reduce customer questions by providing self-serve order information
- Save your support team time with order details in the Inbox
- Highlights
- Works with the latest themes
Languages
English
Works with
- Salesforce
- Slack
- Github
- zendesk
Categories
Real-time messaging
Automated responses
Workflow automation
Pricing
External charges may be billed by Intercom separately from your Shopify invoice. Learn more
Essential
$39 / month
or $348/year and save 26%
per seat
- Customer support for small businesses
14-day free trial
Advanced
$99 / month
or $1,020/year and save 14%
per seat
- Powerful AI features for growing teams.
14-day free trial
Expert
$139 / month
or $1,584/year and save 5%
per seat
- Security and reporting for larger teams.
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (13)
The multistore beta is working great and will be a huge asset as we continue expanding globally.
That said, there are a couple of areas that could be improved:
It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.
When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.
Looking forward to future updates—this has the potential to be a game-changer for our operations.
This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!
Thanks so much for the kind words and for using Intercom! We’re excited to share that multi-store functionality is now live—you can now connect multiple Shopify stores to a single Intercom workspace. We appreciate your patience and support as we rolled this out. If you need any help getting set up, don’t hesitate to reach out to your account manager to enable this for you!
The multistore beta works fantastically and makes Intercom a fantastic option for ecom companies with many stores.
However, I see options for improvement:
- Displaying delivery address for an order details without requirement to go to Shopify
- A more clear and legible product list in the order
- Refunding and cancelling without having to leave Intercom
- Creating new orders doesn't allow to enter or select address for the customer
I think the UX side can be improved significantly but the functional side of importing data from multiple stores in the beta works without any bugs and glithches.
Great app which helps us getting more information about Shopify orders right from Intercom
Easy and seamless integration. Great for support team to quickly and easily ingest and reference all shopify order details.
Support
App support provided by Intercom.
Resources
Launched
August 31, 2016
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