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Intercom Suite: G2’s top-rated AI Agent and next-gen Helpdesk for faster support resolutions.
Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.
- Allow customers check their order status right from the Messenger
- Reduce customer questions by providing self-serve order information
- Save your support team time with order details in the Inbox
- Highlights
- Works with the latest themes
Languages
English
Works with
- Salesforce
- Slack
- Github
- zendesk
Categories
Real-time messaging
Automated responses
Workflow automation
Pricing
External charges may be billed by Intercom separately from your Shopify invoice. Learn more
Essential
$39 / month
or $348/year and save 26%
per seat
- Customer support for small businesses
14-day free trial
Advanced
$99 / month
or $1,020/year and save 14%
per seat
- Powerful AI features for growing teams.
14-day free trial
Expert
$139 / month
or $1,584/year and save 5%
per seat
- Security and reporting for larger teams.
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (13)
Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*
Make the website super slow, and lack integration parameters. Please make it better for Shopify!
Currently listed as 'Unsupported' within Shopify.
App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.
The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.
*If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.
Support
App support provided by Intercom.
Resources
Launched
August 31, 2016
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